Frequently Asked Questions
Everything you need to know about shopping for your home.
What is the return policy for furniture and home decor?
Most furniture and home decor items can be returned within 30 days of receipt. Items must be in their original condition and packaging. Some oversized items may require a scheduled pickup.
How do I track my home appliance delivery?
Once your order ships, you can track it via 'Your Orders' in your account. For large appliances, you will receive a specific delivery window and a call from the carrier prior to arrival.
Do you offer assembly services for complex furniture?
Yes, for many furniture items, you can add 'Expert Assembly' at checkout. A local professional will be scheduled to arrive after your delivery to set up your item.
What should I do if my home item arrives damaged?
If an item arrives damaged or defective, go to 'Your Orders' and select 'Return or Replace items.' We will provide a prepaid shipping label or arrange a replacement immediately.
Are there warranties available for electronics and kitchen gadgets?
Many home products come with a manufacturer's warranty. Additionally, you can purchase extended protection plans through third-party providers like Asurion during the checkout process.
How can I check if a rug or sofa will fit in my space?
We provide detailed dimensions and a 'View in Your Room' AR feature on many product pages to help you visualize the scale and fit of the item in your home.